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FADA

Casework

Ask for help. Then see where it is.

Our casework support is free to any family. Send us what's happening and you'll get a reference straight away — so you can check the stage of your request whenever you want, without chasing anyone.

What we can and can’t help with

TRACKTrack a request

Where is my request?

Use the private link in your confirmation email, or type your reference and the email you used. If you have an account with us and you’re signed in, your requests appear here on their own.

Check your request

REQUESTSend a new request

We reply within three working days.

Nothing you tell us is shared without your explicit consent.

Stored securely, used only to respond to you. You can ask us to delete it at any time — see our privacy notice.