Get help
You’re not doing this alone.
Whatever you're facing — an EHCP that missed the point, a tribunal in three months, a school that isn't listening, a diagnosis that changed everything — we've been where you are. We can help.
STARTStart where you are
You’re likely in one of these.
“My child has just been told they need an EHCP.”
Someone — a nursery, a school, a clinician — has said the words Education, Health and Care Plan. We'll walk you through the first six weeks.
Get help“I'm preparing for my child's annual review.”
The annual review is the most consequential meeting each year. Most families walk in unprepared. We'll help you walk in ready.
Get help“I'm preparing for a SEND tribunal.”
99% of parental appeals succeed — but only if the case is prepared. We support families through the eight-week run-up.
Get help“I need to complain to the Ombudsman.”
The LGSCO upholds around 88% of children's SEND complaints. But the complaint has to be filed correctly. We show you how.
Get help“I need help with direct payments.”
Direct payments and personal budgets are your legal right — but the LA doesn't always volunteer them. We help you request, cost, and defend them.
Get help“I don't know what I need.”
That's fine — most families don't. Tell us what's happening and we'll help you work it out, within three working days.
Get help“This is an urgent safeguarding concern.”
If your child is in immediate danger, call 999. If a safeguarding concern isn’t an emergency, email safeguarding@fada.org.uk.
SERVICEHow the Casework Support Service works
Free for families. Peer, plus professional.
It is not legal advice — for that, IPSEA and SOS!SEN remain the gold standard, and we’ll point you to them. What we give is support through the process, from someone who has been where you are.
What we can’t do: give legal advice, represent you at tribunal, or take unlimited cases.
What we can do: help you understand what’s happening, what your rights are, how to prepare, and connect you to the right specialist when you need it.
Tell us your situation
Fill in the form below or email casework@fada.org.uk. Tell us the child's age, what's happening, and what you need. We treat everything confidentially.
We match you with a peer advocate or caseworker
Within three working days, we match you with a trained peer advocate who has been through what you're facing — and a caseworker if the case is complex.
We support you through the process
We help you draft letters, prepare for meetings, review documents, understand the framework, and identify when to escalate. We're with you until it resolves.
REQUESTTell us what’s happening
We reply within three working days.
Nothing you tell us is shared without your explicit consent.
MOREMembers get more
The service is for anyone. Membership adds to it.
The Casework Support Service is free to any family who asks. FADA family members — also free — get more:
- The full members' resource library — templates, model letters, evidence guides
- Monthly online gatherings with families going through what you're going through
- Peer Circle matching — grouped with 3–4 families whose situations echo yours
- The FADA Voice Method training
- First access to campaign updates